The 21st Century is a time of fierce competition in the business world. Top employees have more options than ever before and are actively looking for opportunities that allow them to develop themselves, personally and professionally. Clients are looking for… Read More ›
The role of a CEO (Chief Executive Officer) is to build value. The maturity and nature of different organizations demand different priorities but there are common elements to being a CEO. Chess Player – Call it strategy, vision, planning etc,… Read More ›
An increasing number of modern-day organizations recognize that investments in customer service improvements only address one aspect of the end-to-end customer experience. Customers are interacting, virtually or in person, with different employees on multiple and ongoing occasions. One of the… Read More ›
thevoice.ottawachamber.ca 