On December 22, 2017, President Trump signed into law H.R. 1, originally known as the “Tax Cuts and Jobs Act.” The new law is the biggest change in US taxation in over 30 years and is the culmination of a… Read More ›
Customer Service
How to Boost Your Employee Engagement through Behaviour and Technology
So many organizations have yet to catch up and adopt modern web technology practices internally. We’ve all seen the power of social media, social networking, and user-generated content on the Internet, but how many organizations can say they are leveraging… Read More ›
What Is Your Customer-Centric DNA?
Highlights from the North American Study on Customer-Centricity Dr. Michael Hammer, known as one of the founders of the management theory, once wrote: “A company that does not focus resolutely on its customers and the processes that produce value for… Read More ›
6 Secrets to Getting Positive Reviews Online
There are 6 really great secrets to getting positive reviews online, and none of them should be ignored, please take a look at the hidden gems below: Not Ignoring the Reviews that are Currently with You If you’ve already received excellent reviews on… Read More ›
The Five Dimensions of Service Excellence
Organizations today are interested in providing top quality customer service to clients. Over 20 billion customer satisfaction surveys are conducted on an annual basis around the world in an attempt to understand what customers want from their experience and how… Read More ›
Three Key Steps that Accelerate Change in a Corporate Environment
An increasing number of modern-day organizations recognize that investments in customer service improvements only address one aspect of the end-to-end customer experience. Customers are interacting, virtually or in person, with different employees on multiple and ongoing occasions. One of the… Read More ›
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